Privacy Policy

1. Introduction

This Privacy Policy explains how Fastnodes LLC ("Fastnodes," "we," "us," or "our"), the operator of Kuaiya VPN, collects, uses, and safeguards information in connection with your use of the Service. By using Kuaiya VPN, you agree to the practices described in this Policy.

2. Information We Collect

We collect the minimum information necessary to operate and bill for the Service:

• Account information: an account identifier and, where applicable, a contact email address.
• Payment information: confirmation of successful payment via credit/debit card or PayPal. We do not receive or store your full card number or PayPal account credentials; these are handled directly by our payment processing partners.
• Subscription and device metadata: subscription plan, expiration date, app version, and general device type, used to deliver and support the Service.
• Aggregate connection metadata: limited technical data such as connection timestamps and total bandwidth used in a session, used for network capacity planning and abuse prevention.

3. Information We Do Not Collect

We do not log or retain:

• The content of your internet traffic;
• The specific websites, services, or destination IP addresses you visit while connected;
• Your originating IP address once a session ends.

4. How We Use Information

We use the information described above to: provide and maintain the Service; process subscription payments; authenticate your account; provide customer support; monitor for abuse or violations of our Terms of Service; and improve the reliability and performance of our server network.

5. Data Retention

Account and billing records are retained for as long as necessary to provide the Service and to comply with applicable tax, accounting, and legal obligations. Aggregate connection metadata is retained only as long as needed for network operations and is not used to reconstruct individual browsing activity.

6. Data Sharing

We do not sell your personal information. We may share limited information with:

• Payment processors (for the purpose of processing credit/debit card and PayPal transactions);
• Infrastructure and hosting providers that operate the servers underlying the Service, under contractual confidentiality obligations;
• Law enforcement or regulators, only where required by a valid legal process applicable to Fastnodes LLC.

7. Security Measures

We use industry-standard encryption (AES-256) to secure connections between your device and our servers, and apply reasonable administrative and technical safeguards to protect account and billing information from unauthorized access.

8. Your Rights

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, contact us using the details in Section 12; we will respond within a reasonable timeframe.

9. Children's Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. International Data Transfers

As our server network spans multiple regions, information may be processed or transferred across borders. Where this occurs, we take reasonable steps to ensure information continues to be protected consistent with this Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or the contact email associated with your account. The "Effective date" above reflects the most recent revision.

12. Contact Information

For privacy-related questions or requests, please contact us:

• Entity: Fastnodes LLC
• Address: 1942 Broadway STE 314C, Boulder, Colorado, USA 80302
• Email: [email protected]
• Phone: +1 (970) 281-7677